Electricity & Gas Help Centre

In need of gas or electricity assistance? We are here to help. Hopefully our list of FAQ's will answer your questions but if not, give us a call on 1300 865 219.

If you have any gas or electricity emergencies please ensure you contact those who need to know. View a list of emergency contacts.

Whether you have a question or a complaint, we always love to hear from our customers. Simply pick up your phone and call 1300 865 219 or flick us an email, we look forward to hearing from you. 

We often think 'why make things so difficult?' that's why we have made these fancy little tutorials to help you understand things like all those numbers on the back of your invoice. View the tutorials here.

We are here to help and have a range of options designed to make things easier for you. If you’re having trouble paying your bills and would like more information on how we can assist please click here or call 1800 052 440.