gas & electricity help centre

In need of gas or electricity assistance? We are here to help. Hopefully our list of FAQ's will answer your questions but if not, give us a call on 1300 368 938.


If you have any gas or electricity emergencies please ensure you contact those who need to know. View a list of emergency contacts.

Contact Us

Whether you have a question or a complaint, we always love to hear from our customers. Simply pick up your phone and call 1300 368 938 or flick us an email, we look forward to hearing from you. 


We often think 'why make things so difficult?' that's why we have made these fancy little tutorials to help you understand things like all those numbers on the back of your invoice. View the tutorials here.

Financial Difficulty

Lumo Energy understands that sometimes certain things may happen that prevent you from being able to pay your energy invoice. We also understand that there may be certain circumstances where turning off your energy supply may not be an option. We offer a range of hardship policies to help you out if you require assistance.