Contact Lumo Energy

We love hearing from you, feel free to flick us a message even if it's just to let us know that your little one took their first step.

If you have any issues at all please fill out the form below and we will be in touch. Alternatively you can contact us via:

Phone for current customers - 1300 865 219 (8.00am - 8.00pm Monday to Friday and 8.00am - 5.00pm Saturday) 

Phone to switch to Lumo Energy - 1300 926 153 (8.30am - 7.00pm Monday to Friday)

Fax - 1300 136 891

Mail - Lumo Energy
         PO Box 632

         Collins Street West VIC 8007

For verification purposes when contacting us, please state your full name and account number or service address and also include at least one of the following unique points of Identification which is not included/visible on your invoice:

  • Date of birth
  • Contact number
  • Email address
  • Drivers licence number and expiry date
  • Passport number and expiry date
  • Concession card number and expiry date
  • Password
With the above requested information we can be sure to try and resolve your enquiry as quickly and efficiently as possible.

We maintain a Do Not Contact Register. To register your details, please contact us via phone, fax, mail or in person providing your details and a request to be included on our Do Not Contact Register. Alternatively, submit the below form requesting 'no contact' in the enquiry field.

Not a current client? Switch to Lumo today.

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