Say goodbye to remembering to pay your bill by the due date, sign up to Direct Debit for your bills to be paid automatically. Simply fill out our form and either scan and email it to [email protected] or post it back.

Pay your bill via our 24/7 online payment portal. We accept VISA, Amex or MasterCard.

Using the unique reference number found on your bill, it's easy to make a payment towards your account. To pay via BPay, please call your bank, building society or credit union to make payment from your cheque or savings account or use their online facility.

Call on 1300 553 615 and pay over the phone with your Credit Card on our 24/7 secure payment line

Post the payment slip from your current bill with your cheque made payable to Lumo Energy and post to the address shown on the payment slip. 

Take a trip to any Australia Post outlet and present your latest bill to make a payment.

If you need more time to pay your bill you may be eligible for an extension or a payment plan. Contact us if you want to discuss further

Customers receiving Centrelink benefits can apply for energy payments to be made via Centrepay. With the Centrepay service, your energy payment amount is automatically paid from your Centrelink benefit towards your Lumo Energy bill. Please call us on 1800 052 440 if you need assistance in opening a Centrepay account and one of our friendly staff will be happy to help.

We are here to help and have a range of options designed to make things easier for you. If you’re having trouble paying your bills and would like more information on how we can assist please click here or call 1800 052 440