Organising your move with us is easy
1. Confirm your product or select a new one: Review our suite of products to see if your current product is still the right one for you. Our products come with a selection of benefits such as great pay on time discounts and access to Lumo Ameego, our loyalty program.
2. What’s your old address? Tell us the address of house you’re moving out of so we can disconnect the power there since you won’t need it anymore.
3. What’s your new address? We’ll also need the address of your new home. Make sure the details are 100% correct so we connect the right house!
4. When do you need the power on? Let us know your move in date at least 5 days before you move in and we’ll make sure the power is on as soon as you walk in the door.*
Please noteIf you are moving in less than three business days, please call us on 1300 926 153 to ensure your connection is completed before you move in.
*To arrange your electricity and gas to be switched on for your move in date, you must contact Lumo Energy 3 business days prior to your move in date. Connection fees apply.