Useful Links & Documents

Here are some useful links and documents that may be helpful for you. Whether you are looking for more information or just like to be well informed, you'll be able to find it here.

Useful documents

Market Contract terms and conditions - residential and small business
These terms and conditions apply if you've signed up to a market contract with us.

Market Contract terms and conditions

Standard Retail Contract terms and conditions - residential and small business
These terms and conditions apply if you've signed up to a standing offer with us.

Standard Retail Contract terms and conditions for VIC
Standard Retail Contract terms and conditions for SA
Standard Retail Contract terms and conditions for QLD
Standard Retail Contract terms and conditions for NSW

Customer Charter
Our Customer Charter applies to all customers and is a summary of the rights and obligations you and we have under the contract for the supply of energy and related services.

Customer Charter for VIC, SA & QLD
Customer Charter for NSW

Feed-in Tariff (FiT) terms and conditions
These terms and conditions apply to Victorian customers who have signed up for the FiT scheme since 1 January 2013.

Feed-in Tariff (FiT) terms and conditions

Lumo Ameego terms and conditions
These terms and conditions apply to customers who are signed up to our Lumo Ameego rewards program.

Lumo Ameego terms and conditions

Financial Difficulty
This policy applies to customers who are experiencing financial difficulty and are applying for energy concessions or services.

National Hardship Policy

Letter of Authority forms

Change of Business Account Details Application


Useful links

New South Wales

Documents of Interest

NSW Distributor's additional fees
Application Form NSW Medical Energy Rebate
>> notes on completing this form
>> guidelines for completing this form

Other energy industry sites

Choice
Australian Department of Climate Change
Australian Energy Regulator
Energy and Water Ombudsman NSW (EWON)

Queensland

Other energy industry sites

Choice
Australian Department of Climate Change
Energy and Water Ombudsman of Queensland
Energy Rating - Appliance Search
Energy Star
AEMO
Queensland Government Department of Communities - Concessions Information
Queensland Government Office of Fair Trading

South Australia

Documents of interest

SA Power Network's additional fees
SA Concessions Finder

Other energy industry sites

Choice
Australian Department of Climate Change
Direct Connect
Energy Industry Ombudsman South Australia
Energy Rating
Energy Star
AEMO
Department for Communities and Social Inclusion
Essential Services Commission of South Australia

Victoria

Documents of interest

Energy Retail Code
Electricity Distribution Code

ESC Guidelines

Lumo Energy complies with the following guidelines established by the Victorian Essential Services Commission (ESC).

Marketing Code of Conduct
Guideline 10 Energy Industry - Confidentiality and Informed Consent
Guideline 13 Electricity Industry - Greenhouse Gas Disclosure on Electricity Customers' Bills

Other energy industry sites

Choice
Australian Department of Climate Change
Department of Human Services
Direct Connect
Energy Ratings
Energy Safe Victoria
Energy Star
Essential Services Commission
Energy and Water Ombudsman Victoria (EWOV)
Information Victoria
Sustainability Victoria
Australian Energy Market Operator (AEMO)