Concessions Verification


By registering my concession details I authorise:

  • Lumo Energy to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of my Centrelink or Department of Veterans’ Affairs Customer details and concession card status in order to enable Lumo to determine if I quality for a concession, rebate or service.
  • The Australian Government Department of Human Services to provide the result of that enquiry to Lumo Energy.

I understand that:

  • The department will use information I have provided to Lumo Energy to confirm my eligibility for Concession and will disclose to Lumo Energy personal information including my name, address, payment and concession card type and status.
  • This consent, once agreed to, remains valid while I am customer of Lumo Energy unless I withdraw it by contacting Lumo Energy or the department.
  • I can obtain proof of my circumstances/details from the department and provide it to Lumo Energy so that my eligibility for Concession can be determined.
  • If I withdraw my consent or do not alternatively provide [proof of my circumstances/details, I may not be eligible for the concession provided by Lumo Energy on behalf of the Department.        


By registering my concession details, I confirm that the address I have provided is your principal place of residence and is the only residence within Queensland that I am claiming a concession.                                  

  • I confirm that I live either alone, with a spouse, dependants or other eligible concession recipients.
  • I will notify Lumo of any change in my circumstances that may affect my eligibility                            
  • I authorise the exchange of my personal information with the Department of Human Services/Department of Veterans Affairs to verify I am eligible for concession.
  • I understand that if I do not provide consent or withdraw my consent, I may not be eligible to receive a concession.                                       
  • I agree to the terms of this consent, which will remain in place for the period that Lumo Energy remains your energy retailer.