financial difficulty for South Australia

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financial difficulty

At Lumo Energy, we understand that financial circumstances can make it difficult to pay your energy bill on time.

View our National Hardship Policy.

Emergency Electricity Payment Scheme (EEPS)

If you are having difficulty paying your account due to financial difficulty, and you are eligible for a concession, you may qualify for a relief payment through the Department of Communities and Social Inclusion's (DCSI) Emergency Electricity Payment Scheme (EEPS).

To apply for EEPS assistance, you will need to visit a financial counsellor who will make an assessment before an application can be lodged. To find a financial counsellor near you, see the ASIC MoneySmart website.