financial difficulty for Queensland

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financial difficulty

At Lumo Energy, we understand that financial circumstances can make it difficult to pay your energy bill on time. That's why our Energy Account Support and Enquiries (EASE) team provides access to financial services and support options for your account.

To apply for energy concessions or services simply call our EASE team on 1800 989 321. View our National Hardship Policy

Home Energy Emergency Assistance Scheme (HEEAS)

Helps low-income households during a financial crisis. If you are experiencing difficulty paying your energy account, HEEAS can provide once-off emergency support when you need it most.

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No Interest Loan Scheme (NILS)

NILS provides a means for purchasing essential household items such as fridges, washing machines and medical appliances. The loan scheme primarily supports people whose sole sources of income are government benefits.

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Community Buying Services

There are various community buying services that can help people experiencing financial difficulty. Community Buying Services can help locate the best available market price for essential household items such as washing machines, dryers or fridges. These services are available through various community groups for people currently experiencing financial difficulty.

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Financial Counsellors

Financial counselling and support is just one phone call away. Lumo Energy EASE team can provide you with free access to independent financial counsellors if you experience financial difficulty. You can also search online for a local financial counsellor.

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Payment Assistance

Lumo Energy accepts a range of bill payment options:

  • Online payment
  • BPAY
  • Direct debit
  • Centrepay
  • Cheque
  • Payment at Australia Post
Find out more about payment options

If you're finding it difficult to pay your energy bills on time, just let us know. Lumo Energy's EASE team can provide alternative payment options and payment plans customised to help you. We will personally assess your situation, helping to establish a fair and affordable payment solution to put your energy account back on track.