financial difficulty for NSW

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financial difficulty

At Lumo Energy, we understand that financial circumstances can make it difficult to pay your energy bill on time. That's why our Energy Account Support and Enquiries (EASE) team provides access to financial services and support options for your account.

Contact Lumo Energy EASE team to apply for energy concessions or services simply call 1800 989 321. View our National Hardship Policy

Energy Accounts Payment Assistance (EAPA) Scheme

EAPA is a government scheme designed to help people who are financially disadvantaged and experience extreme difficulty paying their energy bill because of a crisis or emergency situation. The scheme is aimed at helping financial difficulty customers stay connected to essential energy services during times of crisis.
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No Interest Loan Scheme (NILS)

NILS provides a means for purchasing essential household items such as fridges, washing machines and medical appliances. The loan scheme primarily supports people whose sole sources of income are government benefits.

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Financial Counsellors

Financial counselling and support is just one phone call away. Lumo Energy EASE team can provide you with free access to independent financial counsellors if you experience financial difficulty. You can also search online for a local financial counsellor.

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