We're here to help

Here at Lumo Energy, we understand that financial circumstances can change, making it difficult to pay your energy bill on time. That's why we are committed to making sure you have access to financial services, and support options for your account, so you can keep shining.

We know everyone’s situation is different, so we want to ensure that you’re set up with an option that suits you. There are a few ways we can help you get back on track, including:

• Payment plans tailored to suit your situation
• Payment extensions
• Payments via Centrelink’s facility known as Centrepay

If you’d prefer to make more predictable payments you can work with our consultants to create a personalised arrangement to pay for your usage. By the end of the call you’ll know exactly how much you’re going to pay and when, it’s that simple.

If you’d like to talk about your options, call us on 1300 115 866

We know that tips can be useful, especially when they help you save your money and our planet at the same time. We have created a guide of easy-to-use energy saving tips that you can find here.

Your state government may also be able to offer you some support. Concessions and rebates are available to help lower the cost of your energy bill. To find out more and see if you’re eligible, select your state below:

VICTORIA • NEW SOUTH WALES • SOUTH AUSTRALIA • QUEENSLAND

Financial counselling is just one phone call away. The Lumo Energy Customer Care team can provide you with information on independent financial counsellors if you’re experiencing financial difficulty - just call 1800 989 321 or visit moneysmart.gov.au

Further information is available on our Hardship Policy.