Energy FAQs

Below are some answers to some frequently asked questions may have about electricity prices, electricity bills, creation of gas, electricity suppliers and distributors, off peak vs peak electricity, plus loads more. Check out the topics below and start learning.

If these do not help you then please feel free to jump on the phone and call us on 1300 865 219


Smart meters

ready to meet your smart meter?

Is your dog sick of meter readers coming to your home? Good news - as part of the Victorian Government's ongoing plan to improve our electricity infrastructure, new smart meters will be replacing the existing ones in all homes and small businesses by the end of 2013.

frequently asked questions.

You probably have some questions about smart meters (like 'what makes them so smart?'), so we've got some answers for you.

What can the new smart meters do?

Your new smart meter, unlike your old meter, has got some new tricks up its sleeve, like:
  • It tracks your electricity consumption every 30 minutes, allowing you to adjust your energy usage habits and improve your energy efficiency.
  • It provides remote readings, removing the need for meter readers to visit your property.
  • It remotely connects your electricity supply when you move house, making the process easier.
  • It helps your distributor to respond to faults and outages more quickly.

Please note that some smart meter features, including remote readings and connections, may not be enabled when your smart meter is installed. These features will become available over time as they are installed across Victoria.

When will my smart meter be installed?

Replacing all old meters across the state is not an easy task and will take time. Your smart meter can be replaced anytime between 2009 and 2013. If you have not yet received your smart meter, you will receive advance notice from your distributor before your scheduled installation date.
 

Who schedules my smart meter installation?

Your smart meter will be installed by your electricity distributor or a suitable qualified meter installer, carrying relevant photo identification and with appropriate authority. On the day of your meter installation, your meter installer will announce their arrival before the installation begins and will notify you once it is complete.
 

How much will it cost to get my smart meter installed?

The installation cost of your smart meter will be applied over time and will reflect in your Service to Property Charges (this covers infrastructure costs such as power poles, wires and meters). These charges will be adjusted to recover costs of installation and maintenance.
 

Will this affect my Lumo Energy bill?

Once your smart meter is installed, your Lumo Energy bills will become simpler and more accessible than ever. If you are currently on a quarterly billing cycle, your account will move to a more convenient monthly cycle based on actual reads we receive from your distributor. So you can enjoy the benefits of a more frequent billing system showing accurate readings of your electricity usage.
 

What if someone at my home is on life support?

Your electricity distributor will have made the necessary arrangements if you have completed and lodged life support notification forms. If you are uncertain whether this information has been provided, please call Lumo Energy as soon as possible on 1300 865 219.
 

Where can I get more information on the smart meter initiatives?

For more information on the Victoria Government's smart meter rollout, simply visit the Department of Primary Industries website or call 136 186.

Your account

What should I do if I'm moving house?

As soon as possible, please notify us of the date you intend to move. Find more information on moving here

What should I do if I'm moving house and ending my energy account?

You will have to contact us at least five business days before you intend to vacate your property. It is also important that you provide us with a forwarding address for your final invoice. Contact us on 1300 865 219.

How can I manage my account?

Managing your account is simple, log into My Account online and you will be able to see all the information about your account including meter reads, contact details and your latest invoices. Don't have an account set up? Register Today.

Invoicing

Questions About New Invoice Design

Where can I find my concessions on my new invoice?

On page two of your invoice, any applicable energy concessions will appear under either Your Electricity Usage or Your Gas Usage. To learn more about your new invoice, check out our Bill Explainer.

I pay by direct debit. Has anything changed on my new invoice?

You can find your full direct debit details on the payment slip, which is located on page two of your invoice.

General Invoice Questions

My energy bill is higher than I expected. Why?

There are a few reasons why your energy invoice may be higher than expected:

  • Remember that using energy-hungry appliances like heaters or air conditioners quickly adds to the cost of your invoice.
  • If you have guests staying at your home, this can increase energy usage and raise the cost of your bill.
  • If you receive energy concessions, note that some concessions are seasonal and apply only during certain months.

Check out some energy saving tips.

How do I pay my invoice?

You can find detailed payment instructions at the end of your invoice. Did you know you can also pay your invoice online? Make a payment online

Is there a charge to join Lumo Energy?

Lumo Energy charges no joining fee, however a standard charge may apply if you move into or leave a property. This is because moving into a property incurs a charge from your local energy distributor to connect your electricity and/or gas supply.

Make the Switch to Lumo Energy today

What's estimated energy use?

If there's no recent meter reading available for your property, or you selected monthly estimated invoices when you joined Lumo, your invoice can show estimated energy use. We estimate to match your invoice charges to your energy use as closely as possible.

How do estimations work? 

We look at a range of account information when we estimate energy use, such as:

  • Previous meter readings
  • The period of time covered by your invoice
  • Time of year (e.g. increased winter energy use)

We process this information to estimate your daily energy use and total costs.

How do estimations work if I'm a new client?

If you just joined Lumo Energy, recent meter readings won't be available for your account. Until two or more readings are available we use information such as:

  • The average monthly spend you entered on your Lumo Energy application
  • The period of time covered by your invoice

This allows us to estimate your monthly energy use until new meter reading data is available for your account.

What happens if estimations don't match my energy use?

We simply adjust your invoice once your next meter reading is available. For example, we will credit your account if estimations were higher than expected.

How is my daily energy use calculated?

If you have a PhD in mathematics or just really like technical details, here's how we use estimations to calculate your daily energy use:

Total energy use between last two meter reads / total days between those two reads = daily energy use

Your daily energy use is then multiplied by the period of time (in days) covered by your invoice,  applied to your energy prices and adjusted depending on the time of year. For example, energy use during winter and summer can be higher than other months. Estimations also adjust over time to reflect your usage, as shown by meter readings.

Still awake? Good! If you're a new client, or we haven't received at least two meter readings for your property, we use another process. We start with information from your distributor that shows daily electricity/gas usage before you joined Lumo Energy. We call this 'historic' use.

Historic daily use x energy rates = daily costs

Finally, if we don't have at least two meter readings for your property OR historic use from your distributor, we calculate your daily energy use as follows:

Average monthly spend - Service to Property charges ? average month of 30.5 days = daily energy costs 

We use your energy prices and the daily costs to determine your estimated reads.

What's an index reading?

If you have a smart meter at your property recording usage, there will be additional line items on the back of your invoice displaying your index reading.

For smart meters, the main purpose of the index read is that it records the total accumulated energy usage for a given meter register since its installation. We understand that having your usage displayed instead of your meter readings is a big change and have therefore added an equivalent reading (covering all usage at your property on your smart meter from its installation date) for the start and end dates on your bill.

The index reading is a useful tool, although it is designed as a guide only and is not used to calculate your electricity bills.

Gas and electricity meters

When is my next meter reading?

You can find this information on the back page of your Lumo Energy invoice. Generally, your electricity meter is read every three months, while your gas meter is read every two months. 

Can I send Lumo Energy my meter readings?

Yes, you can do this online. Simply login to My Account and follow the on-screen instructions. By sending us your meter readings you will allow us to estimate your energy usage as accurately as possible between readings taken by your Distributor. 

Don't have an account set up? Register Today

How do I read my electricity meter?

If you have a digital meter, simply record the numbers on your meter from left to right, ignoring the final number. In the example below the reading is 2518.

meter reading

If you have a dial meter, ignore the dials labeled 1/10 and 1/100, these are check dials.

Record the number for each dial from left to right. If a pointer falls anywhere between two numbers, always record the lower number.

gas meter

In the example above the reading is 8028.

I submitted my meter reading, but part of my bill was estimated. Why?

When we calculate your bill, any energy used after the reading is estimated using historical usage data.  

How do I read my gas meter?

If you have a metric meter, simply record the numbers on your meter from left to right. In the example below the reading is simply 2932.  

meter reading

If you have a dial (imperial) meter, record the number for each dial, reading from left to right. If a pointer falls anywhere between two numbers, always record the lower number. In the example below the reading is 3032.   

meter reading

Do I have to provide access to my meter?

Yes, this is required. All energy customers are required to provide safe and unhindered access to their meter/s. This ensures you are billed for the correct amount of energy you used.  
I'm a customer and I need a new electricity meter installed. What should I do?

Electricians - meter installation


Will I be contacted if the distributor has problems connecting electricity to my customer's property?

Yes. Lumo Energy will contact you or your customer to discuss any problems onsite or with any paperwork submitted.  

What are Lumo Energy's contact details?

You can contact us via phone or online form. Check out our Contact details

Do pit installation requests go to the retailer or the distributor?

The distributor. The distribution business is licensed to manage the network infrastructure in the customer's area, and the distributor is best placed to initiate the pit installation process and provide any quotations or information as required.

Energy concession

Am I entitled to a concession on my bill?

If you hold a current Pensioner Concession Card, Health Care or Gold Card, you may be entitled to a concession on your energy bill.

To apply for an energy concession please contact us on 1300 865 219 or contact us through our online enquiry form.

If due to certain circumstances you are unable to afford your energy usage or you are in a situation where energy being switched simply is not an option please view our hardship policies.

Lumo Ameego

What is Lumo Ameego?
Lumo Ameego is an online rewards program that offers Lumo customers exclusive discounts and specialty offers from a large range of retailers and businesses across Australia.* Save on everyday items such as groceries and fuel or purchase discounted movie tickets, new clothing for a special night out or a new appliance. There’s something to suit everyone.

How do I access Lumo Ameego?
1. Register with My Account
2. Click through to Lumo Ameego from My Account

You can now access Lumo Ameego either via My Account or via the Lumo Ameego App which can be downloaded from the App Store.
Please note that if you sign in using your email address you will need to use the address that is registered with My Account.

I’m a new Lumo customer, how long after signing up do I have to wait before I can use the Lumo Ameego program?
As soon as you receive your account number and are able to register for My Account, you will have access to the Lumo Ameego program.

Do I need to register for My Account before I can use Lumo Ameego?
Yes you do. As Lumo Ameego is an important part of your Lumo energy purchase and is only available to selected Lumo customers, it’s important we validate that you are a Lumo Ameego customer.

How does Lumo Ameego work?

Lumo Ameego offers discounts on over 1,000 retailers and businesses across Australia. The program offers:
• Digital (and some physical) gift cards at discounted rates. You then use these digital vouchers to purchase goods and services just like you would use cash. The retailer simply processes the sale using the voucher.
• Vouchers with a discounted offer. These simply involve printing off a voucher and presenting it in store
• Coupon codes for discounted rates on certain websites. Just fill up your card and present your coupon code at check in when shopping online.

Can I purchase a voucher for any denomination I like?
Not exactly. The vouchers are available in popular, pre-determined denominations which are set by each retailer, hence while you may be able to purchase a $50 voucher at one retailer, another retailer may not offer a $50 option. If a voucher is not available in the denomination you like, consider buying multiple vouchers to reach your desired limit or come back and check the denominations in the future as these may change.

Who do I call if I have a query?
Please contact Customer Service on 1300 887 787 or email info@lifestylerewards.com.au.

Can I purchase a voucher and then use it on the spot in the store?
In most instances, you can purchase a voucher while in the store and receive the voucher in your nominated email inbox for immediate use. However, due to circumstances outside of our control we are not always able to guarantee this hence it is advisable that you pre-purchase your voucher 24 hours prior to use to ensure it’s received.

Do you have to be a Lumo customer to have access to Lumo Ameego?

Yes, Lumo Ameego is only available to selected Lumo customers as additional value to their energy purchase. **

Can I change or cancel my order once it’s been submitted?
As orders are managed electronically, generally once it’s been submitted it cannot be changed or cancelled. If you have any queries please contact Customer Service on 1300 887 787 for clarification.

What payment methods are accepted?

You can purchase vouchers using a Visa, MasterCard and AMEX Debit and Credit Cards. Please note there is a 1% surcharge on all payments.

Can I safely use my credit card on the Lumo Ameego portal?

Yes, we use SecurePay, a reputable online payment gateway owned by Australia Post. This ensures your credit card data is transmitted securely.

I would like to access the Lumo Ameego Terms and Conditions, where can I find these?

The Lumo Ameego Terms and Conditions can be found by visiting the Lumo Energy website.

Is there a limit to how much I can purchase through Lumo Ameego?

Yes – you can only purchase $2,000 worth of gift cards during each purchase. 

*Offers may vary between states.
** Lumo Ameego is available for all customers that have purchased the Lumo Advantage or Lumo Partner Power products.
Lumo Ameego terms and conditions apply.
A 1% debit and credit card surcharge applies to all transactions.



Types of energy contracts

What type of energy contract am I on?
You will be on one of the three types of energy contracts outlined below:

  • Market retail contracts
    Market contracts may offer lower rates, offer renewable energy or discounts, and often have fixed term durations where exit fees are charged if you leave early. Market contracts can vary from state to state.
  • Standard retail contracts
    You are most likely to be on this type of contract if you have never changed retailers or if you haven't contacted a retailer about an energy contract. Under some standard retail contracts, the price you pay for your energy is set by the state or territory government and can often be higher than a market retail contract.
  • Deemed retail contracts
    If you move into a new property and start using electricity and gas without contacting any retailer, you will automatically have a 'deemed arrangement' with the retailer currently responsible for the energy supply at that property. If you are in this situation, you are required to contact a retailer and enter into a new contract as soon as possible. You will be responsible for paying for any energy used at your property.

Typical household energy consumption

Typical household consumption is based on the assumptions used in the Essential Services Commission 2013, Energy retailers comparative performance report - pricing 2012-13, December 2013.

Electricity pricing is based on the following use patterns:

  1. The single rate residential tariff is based on 4,000 kilowatt hours (kWh) peak consumption per year. This use is typical of a customer who has gas hot water and heating.

  2. The two-rate residential tariff is based on 4,000 kWh peak and 2,500 kWh off-peak consumption per year. This use is typical of a customer with no gas supply who has electric hot water that heats during the off-peak time.

  3. The time-of-use residential tariff is based on 3,000 kWh peak and 6,000 kWh off-peak consumption per year. Off-peak includes weekends for this tariff. This use is typical of a customer without gas supply who uses the off-peak time for any purpose. It is not restricted to hot water and heating overnight.

  4. The single rate business tariff is based on 12,000 kWh peak consumption per year. This use is typical of a business that is closed on weekends.

  5. The time-of-use business tariff is based on 25,000 kWh peak and 15,000 kWh off-peak consumption per year. This use is typical of a larger business that is open more than five days a week.
Gas pricing is based on the following use patterns:

  1. The single rate residential tariff is based on 60 gigajoules (GJ) consumption per year. Consumption is allocated for peak (winter months - typically June to September) and off-peak (typically October to May) time frames. This use is typical of a residential gas customer with gas hot water.

  2. The single rate business tariff is based on 500 GJ consumption per year. This use is typical of an average business customer.

Energy providers

Energy retailers purchase electricity at wholesale prices to sell it to homes around Australia. They are responsible for managing your connection, billing and customer service. In most states, there are many different energy providers to choose from, so it is important to shop around to find the best energy provider for your needs, so take the time to carefully compare and calculate the energy rates, discounts and other benefits. When you switch energy providers, you are changing from one retailer to another, and the company responsible for the distribution of energy does not change unless you have moved home into a different distribution area. This means you do not need a new meter and the quality and reliability of your supply stays the same.

what to look for in your energy provider

With so many companies to choose from, it is hard to know what to look for when searching for the best energy provider for you. But if you look closely, there are important differences in price, benefits and conditions that impact the total cost of service. When looking for a provider, you should ask: How does the rate compare to other energy providers?

  • Does the rate vary during the life of the contract?
  • Are there concessions, discounts or benefits?
  • What are the payment options?
  • Do they offer a flexible plan for renters?
  • Do they offer electricity derived from renewable energy sources?
  • Are there membership benefits and rewards programs?
  • Do they offer online account management?

who provide the cheapest electricity?

When looking for the cheapest electricity prices, you need to carefully compare electricity rates. This means calculating all of the hidden costs or potential savings that can impact the total price, including discounts for on time payment or online shopping rewards. The best electricity providers offer a flexible range of packages. If you're searching for the cheapest electricity prices, you should look for a fixed contract package as these typically offer the best rates and are usually 2-3 year contracts. But if you're a renter or likely to move frequently, you may wish to look for a more flexible plan that avoids contract exit fees.

Electricity prices

When choosing an electricity provider for your home, electricity prices are often the single most important factor. In most states, electricity prices are subject to government regulation, but electricity providers retain the power to set a competitive price and offer discounts and benefits that can make a real difference to your budget. Take the time to shop around and find the best electricity price for your family.

get the best electricity prices for your home

To compare electricity prices, start by calculating an estimated total annual cost for providing power to your home. Electricity prices will vary depending on the discounts, fees and benefits included in the plan and all of these factors should be included in your calculations. Factors to consider when calculating the best electricity price include:

  • How is the rate being quoted, i.e. Single Rate or Time of Use?
  • What are the service charges?
  • Are there any hidden fees, such as moving fees, exit fees?
  • Are there any rebates, such as early payment discounts, direct debit rebates?
  • Are there any other rewards or benefits?

commonly used terms for electricity prices

Some of the terms used by electricity providers can be confusing, here is an easy guide to commonly used terms:

  • c/Kwh: Cost per kilowatt-hour
  • Single Rate: A single rate for 24 hours a day, seven days a week.
  • Time of Use Rate: A number of rates provided for three different times of the day
  • Peak: A higher rate is charged, between 2pm and 8pm on weekdays.
  • Off peak and: a low rate is charged between 10pm and 7am on weekdays and weekends.
  • Shoulder times: a moderate rate is charged between 7am and 2pm weekdays, and 7am to 10pm on weekends. 
  • Two Rate: In addition, to a peak rate, a second reduced rate is included to power hot water services and specified heating devices during off peak periods. 
  • Controlled Load Rate: A reduced rate is offered to power hot water services and specified heating devices during off peak periods The rate at which you are charged for your electricity, ie Single Rate, Time of Use Rate, is determined by your type of meter. If you don't know what type of meter you have, contact your current provider for more information.

standing contracts vs market contracts

Since 2001, many Australians have been able to choose their electricity provider due to market deregulation. The energy prices you currently pay is impacted by whether or not you have changed energy providers since this time. If you have never actively switched providers or changed contract, you are more than likely on a Standing Contract, which is a basic contract with energy prices set by the energy retailer. If you have negotiated a new contract with your retailer in recent years for better electricity prices, you are probably on a Market Contract, which generally offers equal to or better electricity prices than a Standing Contract.

Off peak electricity

Most electricity providers offer heavily discounted rates for electricity consumed during off peak electricity times, giving you the chance to save money on your energy bill. Off peak electricity is provided during set times of the day when homes and businesses use a lot less electricity. Off peak electricity times are typically between 11pm and 7am.

what are off peak electricity times?

Electricity providers would prefer to provide a steady supply of electricity throughout the day and night, because the turbines that generate electricity cannot be easily turned on and off as we need power in our homes. People generally use most of their electricity during the morning and evening. To encourage people to use electricity during other times of the day, many providers offer cheaper electricity during periods known as off peak electricity times. In homes, off peak electricity is commonly used to heat water and can also be used to power other heating appliances that are able to store heat when not in use.

how do I access off peak electricity?

The type of meter you have in your home determines how you access off peak electricity:

  • Single Rate meters charge electricity at one rate and do not provide off peak electricity.
  • Interval or Time of Use meters charge electricity to your home at peak, off peak and shoulder rates.
  • Two Rate meters have two registers, one for peak and one for off peak, with two different rates charged for all electricity consumed during the two different time periods.
  • Controlled Load or Off Peak meters charge all electricity at one rate with the exception of a specified appliance, such as a hot water service, which is supplied electricity during off peak times and charged at off peak rate.

how do I know what type of meter I have?

You can find out what type of meter you have by calling your current energy retailer and providing your address. They should then be able to check their system to find out what type of meter is installed in your home.

how can I save money with off peak electricity?

You can significantly reduce your electricity rates at home by making sure that energy hungry appliances are used at off-peak electricity times. Hot water services, pool pumps and some heating appliances can work effectively overnight to store hot water, clean pool water, or store heat ready for use the next day. By restricting the use of these appliances to off peak times, you can dramatically reduce running costs. For Time of Use, Interval or Two Rate Meters, you can use automatic or manual timing systems to make sure your heating appliances are turned off or on during peak and off peak electricity times. For more handy tips on how to reduce your energy usage, check out our energy saving tips.

Energy companies

Yes, Australian energy companies can be divided into three different types:

  • Generation: energy companies that generate or produce electricity from coal, wind, sun, etc.
  • Distribution: energy companies that distribute electricity to your home and own and manage the poles, wires and pipes.
  • Retailers: energy companies that buy wholesale electricity and gas from distributors to sell on to homes and businesses.

the power to choose your energy company

In the late 1990s, most states opened the energy market to competition and deregulation. As a result, many Australians can now choose their energy retailer. The increased competition between energy & electricity companies is beneficial for the consumer, giving them more options and added features including discounts for paying on time, online rewards and better customer service. When choosing to change energy retailers, customers are simply selecting a different electricity company to manage the connection, set the price and manage bills and accounts. Their energy distributor, which is the company responsible for the physical distribution of energy, stays the same.

switch and save with your energy company

Unless you actively seek a competitive plan, you are allocated to a default Australian energy company and a default energy plan. Default energy plans are often the most expensive and tend to offer fewer benefits or discounts. By switching energy companies, you could save hundreds of dollars of your next bill. So take the time to shop around and find an energy company that is offering competitive energy rates, as well as discounts and rewards that will equate to real savings off your next bill.

Gas and electricity options

With so many gas and electricity options to choose from, how do you know if you are making the right choice? The following information provides an overview of the most common electricity and gas options available and offers some handy hints to help you choose the right company for you and your home.

connecting to gas and electricity

Unless you are building a new home, your house is generally already connected to gas and electricity supplies in your area. The supply of gas and electricity to your home is managed by energy distribution companies who own and maintain the wires, poles and pipes. Your energy distributor is determined by where you live. In most states, you have the power to choose your own energy retailer who is responsible for buying electricity and gas from the energy distribution companies and connecting your home, setting prices and plans and managing your account.

comparing gas and electricity plans

In Australia, there are many different gas and electricity options to choose from. It is important to carefully compare the various plans available before selecting the best fit for your home. Electricity and gas are managed as separate services. Some larger energy companies can connect you to both electricity and gas, but will generally offer separate plans, with different pricing and account information. To find the best price for both your gas and electricity, you should take the time to compare all energy packages available in your area. Separately calculate the total cost of each gas and electricity packages by taking into account the rates, discounts, fees and other benefits.


Electricity bills

Electricity bills can be complex and confusing. But by understanding how power companies calculate the price you pay, you can start to save on your electricity bills. The following is an easy guide to how your rate is calculated and what type of contract you might be on, two crucial factors that impact on how your electricity is charged. By better understanding your rate and your contract, you can start to save on electricity bills.

understanding your rate

The first step to a cheaper electricity bill is to understand how your electricity company calculates your rate, ie your cost per kilowatt-hour (c/Kwh). Your electricity rate is determined by:

  • The type of contract
  • The type of meter

understanding your meter

The type of electricity meter you have in your home will determine how your electricity bills are calculated.

  • Interval or Time of Use meters charge all electricity to your home at peak, off peak and shoulder rates. 
  • Two Rate meters have two registers, one for peak and one for off peak, with two different rates charged for all electricity consumed during the two different time periods. 
  • Controlled Load or Off Peak meters charge all electricity at one rate with the exception of a specified appliances, such as hot water services, which are charged at off peak rate.

switch and save on electricity bills

The best way to save on electricity bills is to compare your current rate against the prices offered by other electricity providers in your area. When estimating how much you would save with a new energy package, calculate a total annual cost that takes into account the price and any other discounts or rewards that could result in a cheaper electricity bill.

Gas connection costs

Whether you're moving, building or have just discovered that you can access gas pipes on your street, the cost of a gas connection is set by the gas retailer you choose to connect your property. Shop around and compare different gas companies to save on cost, and take the time to calculate the gas plans in your area to find the right plan for your needs.

shopping for the best gas plan

Most gas companies supply gas connections via a plan, which generally takes into account the usage rates, services charges and other discounts or fees. To find the best plan for your gas connection, contact the gas retailers in your area and compare the rate, the discounts and the contract conditions. When searching for a gas connection, in addition to a competitive rate, you should also consider any discounts being offered. Many plans include discounts for on time payment and online shopping rewards, designed to save you money on your gas bills. You should also look at the conditions of the contract. Some retailers will save you money on rate and gas connection by offering a fixed contract or you may prefer to shop for flexible conditions to avoid exit fees.

comparing gas connection costs

There are many factors that can impact on the cost of a gas connection. It is a good idea to have some information about your house, such as the number of people and the types of appliances, which you can use to get reliable information about how much gas you are likely to use and how much you can expect to pay. You can use this information to get standard quotes from gas retailers. You should then calculate a total annual cost for your household, taking into account the rate, discounts, rewards and fees.

Electricity costs

There are some easy and effective ways to save energy and reduce the electricity costs of your next power bill. The following guide provides some great tips for how to save on electricity bills, from switching off the lights to going as far as looking for a new provider.

switch providers

One of the best ways to save on electricity is to shop around and find a cheaper electricity provider in your area. If you've never switched electricity provider, you may also be paying some of the most expensive rates, so if you do change, you will be able to take advantage of the market competition and benefit from lower electricity costs. Many electricity suppliers offer numerous discounts and rewards on top of competitive prices to save their customers even more money.

reduce consumption

Some easy ways to reduce the amount of electricity used in your home include:

Replacing incandescent light globes with fluorescent bulbs to save to up to 75% of your lighting costs.

  • Turning off lights and switching off appliances at the wall when not in use
  • Avoiding highest settings for heating or cooling and do not heat or cool areas which are not in use
  • Sealing gaps in doors and floors and covering windows for extra insulation
  • Setting your hot water thermostat between 60 Celsius and 65 Celsius or choose solar hot water
  • Reducing use of hot water by fixing drips and installing water efficient shower heads
  • Running washing machines and dishwashers with a full load
  • Using cold water for washing machines where possible and using a front load washing machine
  • Avoiding clothes dryers? Try hanging your clothes on the line or a clothes horse instead.

See below for more information on how to save on electricity bills by using off peak electricity.

use off peak electricity

If your electricity provider offers an off peak electricity bill, you can significantly save on electricity by making sure that energy hungry appliances are used during off-peak electricity times. By restricting the use of appliances, such as hot water services, pool pumps and other heating units to off peak times, you can dramatically reduce your electricity costs. Appliances that work effectively overnight to store hot water, clean pool water, or store heat ready for use the next day are good candidates for connection to off peak electricity.

Solar South Australia

What is happening?

As an eligible Lumo Energy Solar customer, your solar feed-in-tariff of 16c/kWh will be ending on 30 September 2016.

All Lumo Energy customers on this scheme currently receive 23c/kWh (which includes 16c/kWh  Government and 7c/kWh Retailer contribution), however from 1 October 2016 the feed-in rate will change to 7c/kWh which is the Retailer contribution you already receive.


Why is it happening?

The South Australian Solar Scheme for Group 4 customers is ending on 30 September 2016. This means the South Australian Government has removed their rebate of 16 cents per kWh for those customers.

You will still continue to get the Retailer/Lumo Energy contribution of 7c/kWh moving forwards.


How much is the new rebate?

7c/kWh


Where to get more information?

You can visit the SA Government’s site at sa.gov.au and search ‘Solar feed-in scheme’. Customer group 4 covers the Scheme's 16c/kWh rate.

Or you can call us on 1300 115 866.

Solar Victoria

The Victorian Standard and Transitional Feed-in Tariff Scheme will end on 31 December 2016. Therefore from 1 January 2017 your feed-in tariff will change. 

For more information about this rate change and your solar rebate You can call us on 1300 115 866.

Power of Choice - South Australia

Christmas is coming early.  Well maybe not but we are excited about the new national metering rules and we believe they will change the way you think about your electricity metering.

From December for customers in South Australia we will be taking care of your new connections, and meter replacement if your meter gets a little old or starts to misbehave.

If you already have a smart meter, our partnered metering service providers will be responsible for its testing, maintenance and security of your meter.  

What makes a smart meter so smart?

Basic meters are usually read every three month and measure usage from one point in time to another.   

Smart meters record your energy consumption every 30 minutes and sends your usage data to us on a daily basis. This means that we are able to send you timely and accurate bills, provided you have the communications turned on.

When do I have to get a smart meter?  I’ve been with my basic one for so long.

Under the new regulations (outside of Victoria) smart meters will be installed where a new meter is required (as example on a new house) or when a meter needs to be replaced (as example installing or upgrading a solar system). So if your basic meter is scheduled to retire or starts playing up it will be replaced with a smart one.

But what about my dog?  She likes the visits from the meter reader.

The remote reading can be turned off.  However if you choose to do so we will have to send out someone to read your meter manually and this cost will be passed through to you.

Will this affect my Lumo Energy bill?

If you are currently on a quarterly billing cycle, your account will move to a more convenient monthly cycle based on actual reads. So you can enjoy the benefits of a more frequent billing system showing accurate readings of your electricity usage.

What future can I expect with my new smart meter?

Your new smart meter collects and record how much electricity you use every 30 minutes. From the collection of this 30 minute data we are developing new products and services that will provide you with access to information on when you use your electricity. This will assist you in managing your electricity usage.