emergencies & power interruptions

Energy providers do their best to ensure this never happens but sometimes something may happen that causes power outages. These power interruptions may be caused by storms, heat waves or work being done in your area. 

In the event of any power outages or electricity interruptions, your local distributor can provide information regarding the status of your power supply.

New South Wales

Encountered an electrical fault or emergency?

During business hours, please contact us.

After hours, please contact the electricity distributor in your local area:

Greater Western Sydney, Illawara and the Southern Highlands

Distributor: Endeavour Energy

Phone: 131 003

Website: www.endeavourenergy.com.au

Sydney, Central Coast and Hunter regions

Distributor: Ausgrid

Phone: 131 388

Website: www.ausgrid.com.au

All other areas

Distributor: Essential Energy

Phone: 132 080

Website: www.essentialenergy.com.au


gas emergencies 

24-hour assistance

In case of gas emergencies, gas escapes or suspected gas escapes please call 000. 

What to do when you suspect a gas leak at home

Call your distributor, Jemena Gas Network, on 131 909 or 000 and take note of the following:

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do extinguish flames
  • Do open doors and windows
  • Do keep people away from the affected area
  • Do turn off the gas at the gas meter

What to do - suspected gas leaks outside your home

Call your local gas distributor. You can find this company's details on the top of your Lumo Energy invoice.

The phone number for NSW's gas distributor, Jemena Gas Network, is 131 909

Dial before you dig

Take care when digging in the garden, mowing your lawn or using weed cutters to ensure you do not damage any gas pipes.

For free information on underground gas networks in Australia visit dialbeforeyoudig.com.au

Queensland

Electricity distributors - 24 hours

South-east Queensland, Brisbane, Sunshine Coast, Gold Coast:

Distributor: Energex

Phone: 136 262

Website: www.energex.com.au

Northern, Central and Southern Queensland

Distributor: Ergon

Phone: 132 296 

Website: www.ergon.com.au

NSW border

Distributor: Essential Energy (formerly Country Energy)

Phone: 132 080

Website: www.essentialenergy.com.au

South Australia


All of South Australia

Distributor: SA Power Networks

Phone: 131 366

Website: www.sapowernetworks.com.au

Victoria

Contact Numbers for Victoria

Encountered an electrical fault or emergency? Please contact us on 1300 865 219, we are open from 8.00am to 8.00pm, Monday to Friday and 9.00am to 5.00 pm on a Saturday.

After hours please contact the electricity distributor in your local area:

Melbourne CBD and inner suburbs Distributor:

Distributor: CitiPower 
Phone: 131 280

Website: www.citipower.com.au

Melbourne North and North-Western Suburbs Distributor:

Distributor: Jemena 
Phone: 131 626

Website: www.jemena.com.au

Melbourne Eastern Suburbs and Mornington Peninsula Distributor:

Distributor: United Energy 
Phone: 132 099

Website: www.uemg.com.au

Melbourne Western Suburbs and Western Victoria Distributor:

Distributor: Powercor 
Phone: 132 412

Website: www.citipower.com.au

Melbourne North-Eastern Suburbs and Eastern Victoria Distributor:

Distributor: Ausnet Services 
Phone: 136 707

Website: www.ausnetservices.com.au

gas emergencies

24-hour assistance

In case of gas emergencies, gas escapes or suspected gas escapes please call your local gas distributor or 000.

What to do when you suspect a gas leak at home

Call your local gas distributor or 000 and take note of the following:

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do extinguish flames
  • Do open doors and windows
  • Do keep people away from the affected area
  • Do turn off the gas at the gas meter

What to do - suspected gas leaks outside your home

Call your local gas distributor or 000 in these situations. You can find your distributors details on the top of your Lumo Energy invoice.

The phone numbers for Victoria's gas distributors are as follows:

  • Australian Gas Networks 1800 427 532
  • Multinet 132 691
  • Ausnet Services 136 707

For more safety information visit the State Government's Energy Safe Victoria website.

Dial before you dig

Take care when digging in the garden, mowing your lawn or using weed cutters to ensure you do not damage any gas pipes.

For free information on underground gas networks in Australia visit dialbeforeyoudig.com.au