concessions for Queensland

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Concessions, grants and rebates

Below are some answers you may have about concessions, benefits and assistance available, this includes eligibility information, contacts and how to apply, where appropriate.

Electricity Concessions

What is it 
What is it?

This concession helps with the cost of electricity bills for eligible Queensland pensioners and seniors.

 Am I eligible
Am I eligible?

The Electricity Rebate is available to people who have any of the below: 

  • Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card
  • Commonwealth Health Care Card
  • Asylum seeker status (residents will need to provide their ImmiCard details)

To be eligible, the card holder must also live alone or share their principal place of residence with (only) any of the below:

  • Their Spouse
  • Other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • Other people wholly dependant on them
  • Other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the card holder to provide care and assistance, and who do not pay rent.

If you live in caravan park or multi-unit residential building (e.g. apartment), you must also show that your electricity is paid on the basis of metered consumption.

For more information, please visit the Queensland Government Website

Concession amount 
What is the concession amount?

Electricity Rebate - $329.96 paid annually and pro-rated over each billing period.

How do I apply 
How do I apply?

Contact Lumo Energy with your concession details to apply.


Home Energy Emergency Assistance Scheme

 What is it
What is it?

This scheme provides one-off emergency assistance to help with paying home energy bills for low-income households who've experienced a short-term financial crisis or unforeseen emergency.

Am I eligible 
Am I eligible?

To be eligible you must meet one of the following:

  • Have a current concession card in the  same name shown on your electricity or natural gas bill, or
  • Be part of Lumo Energy  Account Support Program or payment plan, or
  • Have an income less than the Australian Government’s maximum income rate for part-age pensioners. Contact Centrelink for details of the maximum income rate.

 Concession amount
What is the concession amount?

Up to $720 in any 12 month period for a maximum of 2 consecutive years. Learn more.

 How do I apply
How do I apply?

Contact Lumo Energy to start the application process and to determine eligibility.


Medical Cooling and Heating Electricity Concession

 What is it
What is it?

The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature. 

 Am I eligible
Am I eligible?

Contact Smart Service Queensland to see if you’re eligible. Lumo Energy cannot determine eligibility. 

Concession amount 
What is the concession amount?

Visit the Smart Service Queensland website for details. 

This concession is not applied through Lumo Energy. It is managed directly through Smart Service Queensland. If eligible this concession will not appear on your energy bill.

 How do I apply
How do I apply?

Visit the Smart Service Queensland website to apply.