codes and guidelines VIC

Change your state: New South Wales Queensland South Australia

Lumo Energy complies with the following industry regulations.

Marketing Code of Conduct

Electricity Distribution Code

Gas Distribution Code

Interim Operating Procedure - Compensation for Wrongful Disconnection

Electricity Industry Guideline 13 - Greenhouse Gas Disclosure on Electricity Customers' Bills

Energy Industry Guideline 19 - Energy Product Disclosure 

door to door code of practice

Energy Assured Limited is a self-regulated energy industry scheme working with energy retailers to monitor and enhance door to door marketing standards within Australia.As a member of Energy Assured Limited, it is our responsibility to only engage door to door sales agents who comply with the Codes strict guidelines. For more information, visit Energy Assured Limited, or you can read about the code from the attached brochure.