Lumo Energy wins the Inaugural Quality Service Awards


Australian’s voted Lumo Energy as the winner of the inaugural Reader’s Digest Quality Service Award in the category of gas and electricity.  The announcement made today, acknowledges its dedication to providing excellent customer service in the highly competitive energy retail market.

Over 1,500 respondents across Australia were asked to rate their most recent customer experience out of ten in the categories of personalisation, understanding, simplicity, reliability and satisfaction.  Lumo Energy received an outstanding result, performing better than the industry average in every category resulting in winning the award.

 ‘Lumo Energy is delighted with the win, we work hard to meet the wants and needs of our customers and the award proves our approach is working.  We will continue to seek out better ways to assist people and provide easy-to-use energy solutions with a customer-centric focus,” said Executive General Manager for Sales & Marketing, Tim Harrington.

This award validates that in the highly competitive gas and electricity retail environment, Lumo Energy stands out among its peers in the delivery of award winning service.

The complete list of winners will be published in the upcoming May issue of Reader’s Digest Australia and its website.

For further details on the awards, visit


Date: 21 April 2015
Category: Lumo Community

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