Lumo Energy Now Accepts American Express

American ExpressAt Lumo Energy, we are proud to announce our new partnership with American Express!

What does this exciting new partnership mean for our clients? Simply put, it means that they are now able to pay their energy bills via American Express. What’s even more exciting is that we don’t charge you any extra fees for using your American Express Card, meaning you get to enjoy the ability to earn American Express Membership Reward Points for paying your energy bill.

At Lumo Energy, we try to make things easier for our clients by catering to their needs. We offer a vast array of payment options to suit all people. So if you like the flexibility of paying online, or in person, by monthly instalments or all at one go, we have the right option for you.  Check out our nifty online tutorials for more information on how to understand your bill.

So What Options do we Offer?


Simply pay your bill from any computer. Visit our secure online payment portal and use your credit card to pay your bills. We now accept American Express surcharge free, MasterCard and Visa.

Direct Debit

Set up monthly automatic payments and enjoy the simplicity of not worrying about making the payment on time.  Simply visit Lumo Energy & select the direct debit form relevant to your state, fill it in and return it to:

Lumo Energy
PO BOX 632
Collins Street West
VIC 8007

Alternatively, you can call us on 1300 11 5866 to arrange direct debit from your bank or financial institution.

Phone/Credit Card

Call us on 1300 11 5866 at any time – 24 hours a day, 7 days a week. Have your American Express, Mastercard or Visa ready and follow the prompts.


Sign into your online banking account and use the unique reference number found on the back of your invoice to set up the payment. Alternatively, you can call your bank, or financial institution to organise a payment from your account.

The Lumo Energy biller code is: 150722


Tear off the payment slip from the bottom of your invoice and pop it in an envelope along with a cheque and send it to:

Lumo Energy
GPO Box 870
VIC 3001

In Person

Grab your bill and find your nearest Australia Post outlet to make a payment. Use your American Express, Mastercard or Visa, Debit Card, cheque or cash.

At Lumo Energy, we understand that it may not always be easy to pay your bills on time. If you are having trouble, send us an email or give us a call on 1300 11 5866. We’d rather help you out than lose you as a customer. We also have a range of hardship policies for a number of situations.

If you’re not sure of how to read your bill, have a look at our tutorials.

Date: 6 October 2010
Category: Membership Benefits

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