Lumo Energy Response to Bushfire Disaster - February 2014

Lumo Energy has offered its support to communities and businesses affected by the bushfires in
Victoria over the past few days and understand the weeks ahead will be challenging for those who
have experienced loss of home and livestock.

Bushfires are currently taking their toll on numerous towns and cities in Victoria, with homes lost and many people displaced. Safety is most important so remember to stay well clear of fallen power lines and phone your local distributor to report lines down or other dangerous situations. Lumo Energy is here to help, however it can.

Lumo Energy customers and businesses residing in the fire affected areas can call their distributor if electricity and gas outages have occurred, details as follows:

Gisborne region:
Electricity- Jemena ph: 131626
Gas- SP Ausnet ph: 131799

Gisborne North (Kilmore, Wallan):
Electricity- Powercor ph: 131280
Gas- Envestra ph: 1800 676 300

Warrandyte region:
Electricity- SP Ausnet ph: 131799 
Gas - Multinet Gas ph: 132691

Craigieburn/Mickelham region:
Electricity- Jemena ph: 131626
Gas- SP Ausnet ph:136707 

Gippsland region:
Electricity- SP Ausnet ph: 131799
Gas- Envestra ph: 1800 676 300

If a "Danger Tag" has been placed on a gas meter, do not remove the tag and leave the control valve turned off. Further information on gas is available from, and websites.

"We know your energy account is the last thing on your mind, but if you are an existing customer and your home or business has been impacted by the fires, do call our customer service team and they will work with you during this difficult time to manage your bill." said Tim Harrington, Executive General Manager of Sales and Marketing.

"Lumo Energy also acknowledges the emergency services in Victoria whose tireless and courageous work is saving property and lives across the outer Melbourne suburbs of Gisborne, Craigieburn, Mickelham and Warrandyte and throughout Gippsland, and regional Victoria." he continued.

Contact us
Please contact us using the details listed below and Lumo Energy will do everything it can to help.
Residents - phone 1300 11 5866 (8am - 8pm Monday to Friday and 8am - 5pm Saturday) or contact us online.
Businesses - phone 1300 360 434 (9am - 5pm Monday to Friday) or contact us online.