Lumo Energy is a customer favouriteLumo Energy is delighted to receive the number one ranking in Victoria for customer satisfaction in a recent survey conducted by Canstar Blue. Lumo Energy achieved the Most Satisfied Customers Electricity Providers, Victoria for 2013, highlighting its commitment to offer customers valued, easy to use energy solutions delivered in a unique and personable manner.
With five stars in the important areas of overall satisfaction, uninterrupted supply and availability of payment plan options, it also rated highly for customer service, value for money and billing.
Lumo's Executive General Manager of Marketing and Sales Tim Harrington said, "We recognise the budget pressures that exist among households and have a variety of packages to tailor to the diverse lifestyles of our customers. In addition we provide exceptional discounts and add value to being a Lumo Energy customer. This acknowledgement emphasises Lumo Energy is accomplishing its customer service goals."
A Canstar Blue rating is based on customer satisfaction research gathered in 2013. Canstar Blue is a customer satisfaction research and ratings businesses with the core purpose of helping consumers make better purchasing decisions. Based on independent research conducted by Colmar Brunton, so far over 90,000 Australians have rated their customer satisfaction across more than 100 different categories. For electricity providers in Victoria, Lumo Energy came out on top in the areas of overall satisfaction, value for money, supply and the availability of payment plan options to its customers.
Notes to Editors
Lumo Energy is one of Australia's fastest growing energy retailers, servicing customers in South Australia, Victoria, New South Wales and Queensland. The company is focused on providing competitive energy packages and offering excellent value to its growing customer base. Lumo Energy is also celebrating another great win; it recently exceeded its 500,000th customer account.