why join us?

Most companies would use this opportunity to bang on about themselves with corporate fluff. Who cares about that - it's boring!!! We just want to tell you some good stuff you can get by joining Lumo Energy. Have a look around, there are a few things we hope you like.

no robots.

Chances are, you're a human being so we plan to treat you like one. When you've got a question, we won't fob you off or coat it in sugar. We'll tell it to you straight. And we'll try to solve it straight away!

We're also ready for a chat when you are. You can call us anytime on 1300 11 5866, from 8am - 8pm Monday to Friday and 8am - 5pm Saturday.

more options than you can poke a power pole at.

It's true, we've got a package for everyone, whether you're a greenie, a points junkie or if you move around like a rodeo cowboy. You also get to choose from a great range of discounts on gift cards and movie tickets.

Plus - this is really good - if you find a better price on your energy that we can't match or beat, you're free to switch.

it's easy to pay your bills so you don't have to burn them.

We don't want to make energy any more hateable, particularly at bill time. So you can pay however you like online, at the post office, BPAY, Visa, MasterCard, possibly even gold bullion (if you've won one of those lotteries); pretty much everything except 1 cent pieces.

If you're having trouble paying, don't stress. Just give us a call and we'll sort something out.

My Account. which is technically your account.

If you're on the net (hopefully most of you are), My Account is the easy way to manage your account. You can check your usage, pay your bills and do all those things that make energy approximately 0.0001% more likeable.

My Account also allows you to view your energy usage by day, month or year, compare your bills and export your energy usage data. If you're a Victorian customer, this means you'll be able to use the My Power Planner tool on the Victorian Government's Switch On website.

likey likey feel good stuff.

We don't just want your lights to work. We want your community to work. So we get active ourselves, supporting all sorts of family and lifestyle programs around the country. Which means you can feel good about choosing us.