useful links

Here are some useful links that may be helpful for you. Whether you are looking for more information or just like to be well informed, you'll be able to find it here.

Change your state:

New South Wales > 

Queensland >  

South Australia > 

Victoria >  

New South Wales

Documents of Interest

NSW Distributor's additional fees
Application Form NSW Medical Energy Rebate
>> notes on completing this form
>> guidelines for completing this form

Other energy industry sites

Choice
Australian Department of Climate Change
Australian Energy Regulator
Energy and Water Ombudsman NSW (EWON)

Queensland

Other energy industry sites

Choice
Australian Department of Climate Change
Energy and Water Ombudsman of Queensland
Energy Rating - Appliance Search
Energy Star
AEMO
Queensland Government Department of Communities - Concessions Information
Queensland Government Department of Mines and Energy
Queensland Government Office of Clean Energy
Queensland Government Office of Fair Trading

South Australia

Documents of interest

SA Power Network's additional fees
SA Concessions Finder

Other energy industry sites

Choice
Australian Department of Climate Change
Direct Connect
Energy Industry Ombudsman South Australia
Energy Rating
Energy Star
AEMO
Department for Communities and Social Inclusion
Essential Services Commission of South Australia

Victoria

Documents of interest

Energy Retail Code
Electricity Distribution Code

ESC Guidelines

Lumo Energy complies with the following guidelines established by the Victorian Essential Services Commission (ESC).

Marketing Code of Conduct
Guideline 10 Energy Industry - Confidentiality and Informed Consent
Guideline 13 Electricity Industry - Greenhouse Gas Disclosure on Electricity Customers' Bills
Guideline 19 Energy Industry - Energy and Product Disclosure

Other energy industry sites

Choice
Australian Department of Climate Change
Department of Human Services
Department of State Development, Business and Innovation (DSDBI)
Direct Connect
Energy Ratings
Energy Safe Victoria
Energy Star
Essential Services Commission
Energy and Water Ombudsman Victoria (EWOV)
Information Victoria
Sustainability Victoria
Australian Energy Market Operator (AEMO)