useful documents

Market Contract terms and conditions - residential and small business
These terms and conditions apply if you've signed up to a market contract with us.

Market Contract terms and conditions

Standard Retail Contract terms and conditions - residential and small business
These terms and conditions apply if you've signed up to a standing offer with us.

Standard Retail Contract terms and conditions for VIC
Standard Retail Contract terms and conditions for SA
Standard Retail Contract terms and conditions for QLD
Standard Retail Contract terms and conditions for NSW

Lumo Velocity terms and conditions
These terms and conditions also apply to customers signed up to our Lumo Velocity package.

Lumo Velocity terms and conditions

Customer Charter
Our Customer Charter applies to all customers and is a summary of the rights and obligations you and we have under the contract for the supply of energy and related services.

Customer Charter for VIC, SA & QLD
Customer Charter for NSW

Feed-in Tariff (FiT) terms and conditions
These terms and conditions apply to Victorian customers who have signed up for the FiT scheme since 1 January 2013.

Feed-in Tariff (FiT) terms and conditions

Advantage Online terms and conditions
These terms and conditions apply to customers who are signed up to our Advantage Online shopping program.

Advantage Online terms and conditions

National Hardship policy
This policy applies to customers who are experiencing financial hardship and are applying for energy concessions or services.

National Hardship Policy