Lumo Energy tutorials

We have heard your comments and listened to your feedback, so we have simplified our bill to make it easy to understand. Check out the tutorials below to find out whats changed and how to read your Lumo Energy bill.

For more information check out our FAQ's, flick us an email or call us on 1300 368 938. We are available from 8am - 8pm Monday to Friday and 8am - 5pm Saturdays.

What's changed on my new bill?

  • Payment options now appear on the front page
  • Electricity concessions you receive will appear on the back page under Your Electricity Usage
  • Gas concessions you receive will appear on the back page under Your Gas Usage
  • If you're a direct debit client, you'll find direct debit details on the back page with your payment slip

introducing your Lumo Energy bill

understand your energy use on your Lumo Energy bill