emergencies.

electrical emergencies NSW

Change your state: Queensland South Australia Victoria

Encountered an electrical fault or emergency?

During business hours, please contact us.

After hours, please contact the electricity distributor in your local area:

Greater Western Sydney, Illawara and the Southern Highlands

Distributor: Endeavour Energy
131 003

Sydney, Central Coast and Hunter regions

Distributor: Ausgrid
131 388

All other areas

Distributor: Essential Energy
132 080


gas emergencies 

24-hour assistance

In case of gas emergencies, gas escapes or suspected gas escapes please call 000. 

What to do when you suspect a gas leak at home

Call your distributor, Jemena Gas Network, on 131 909 or 000 and take note of the following:

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do extinguish flames
  • Do open doors and windows
  • Do keep people away from the affected area
  • Do turn off the gas at the gas meter

What to do - suspected gas leaks outside your home

Call your local gas distributor. You can find this company's details on the top of your Lumo Energy invoice.

The phone number for NSW's gas distributor, Jemena Gas Network, is 131 909

Dial before you dig

Take care when digging in the garden, mowing your lawn or using weed cutters to ensure you do not damage any gas pipes.

For free information on underground gas networks in Australia visit dialbeforeyoudig.com.au