a new look for Lumo Energy

28 January 2013

Lumo Energy, one of Australia's fastest growing energy retailers, has launched a new website and refreshed customer communications.

"Consumers may have noticed that things are looking a little different at Lumo Energy," said Lumo Energy Executive General Manager of Marketing & Sales, Tim Harrington. "We have a new-look website, and our customer communications have been refreshed to ensure they are clear and easy to understand, but also demonstrate our quirky sense of humour."

"We're committed to providing our customers with a great range of value-for-money energy packages, great service, and flexible options to manage their accounts.

"But at Lumo Energy, we like to be different. We like to have a bit of fun, and we like to see our customers having fun too. So we're taking some big steps to deliver on that.

"While our fun new look is part of this journey, more importantly, we're always looking for ways to improve and ensure we're delivering exceptional customer service. So we've been working hard to ensure we minimise our customers' dissatisfaction, and subsequent complaints to State Ombudsman Schemes.

"I'm very pleased to announce that we've been making great progress with complaints to the State Ombudsman Schemes steadily decreasing since 2010. We've seen a 53 per cent decrease in the complaints received in June 2013 when compared with the complaints received in June 2010. And if we compare complaints for January - June 2012 with January - June 2013, this year we have seen, on average, 130 less complaints each month.

"We're very proud of the progress we've made, and we look forward to continuing to improve the experience our customers have when interacting with Lumo Energy."